The Problem
Orbit’s operations were moving quickly, but information was scattered across too many tools and conversations.
67% of abandoned carts went completely unaddressed
Sales team spending 14 hours per week on manual follow-up emails
No visibility into which leads were worth prioritizing
Customer re-engagement rate sitting at just 8%
The Solution
NoveQ designed a command centre that made the status of every route, exception, and handoff visible at a glance.
The system unified live route data with team updates and exception handling. Clear priorities, role-based views, and automated alerts helped the team resolve issues earlier and keep every shipment moving with less coordination overhead.
The Results
Fewer Handoffs. Faster Decisions.
$40K in recovered monthly revenue within 30 days of launch
Customer re-engagement rate increased from 8% to 34%
Sales team manual follow-up time reduced from 14 hours to 90 minutes per week
Abandoned cart recovery rate improved by 310%
Pipeline visibility increased by 100% through real-time dashboard
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