The Problem
Patients were abandoning the booking flow before they ever reached a care team.
67% of abandoned carts went completely unaddressed
Sales team spending 14 hours per week on manual follow-up emails
No visibility into which leads were worth prioritizing
Customer re-engagement rate sitting at just 8%
The Solution
NoveQ redesigned the journey around clearer decision points, smarter reminders, and a support system that connected every enquiry to the right next step.
The new experience combined a simplified service finder, frictionless booking flow, automated reminders, and a live dashboard for the care team. Every interaction was designed to reduce uncertainty and keep patients moving forward.
The Results
More Completed Care. Less Friction.
$40K in recovered monthly revenue within 30 days of launch
Customer re-engagement rate increased from 8% to 34%
Sales team manual follow-up time reduced from 14 hours to 90 minutes per week
Abandoned cart recovery rate improved by 310%
Pipeline visibility increased by 100% through real-time dashboard
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